Home Care Services Herefordshire, Shropshire, Leominster, Ludlow, Craven Arms, Church Stretton, Bromyard, Hereford, Bishops Castle, Tenbury Wells and Kingsland. Kaleidoscope Care Ltd.

Kaleidoscope Care

Make staying at home the better choice

Ten years of rewarding and highly worthwhile service kalcare.co.uk

GENERAL NEWS: March 6th 2008

1. Recruitment is well in hand to start the new contracts is S Shropshire. To ensure sufficient carers are available, a new employment contract for carers now offers guaranteed hours. This radical and simple step is designed to ensure existing carers retain their hours, whilst the agency is ready with carers to take on new care packages when they arise.

2. A major increase in recruitment advertising is now underway. Using several other methods, carer numbers are rising. This is assuring service for existing clients and is permitting expansion whilst maintaining reliability.

3. The new in-house training scheme for short courses such as 'Dementia Care', 'Moving and Handling' and 'Health and Safety' is proving its worth. More carers are being trained because we can now arrange courses around their needs: when and where they are needed. This is particularly important because we cover an area from Hereford City to just South of Shrewsbury itself, with some carers living twenty miles or more from the offices. Meeting this great need, regular short course training is now taking place in Church Stretton as well as Leominster. Because training is getting up-to-date for many of the essential courses, we have also increased the number of course subjects to meet the growing needs of our clients.

4. Development of the computer program used to schedule the carers visits continues, and there are plans to purchase 'dual core' or 'multi-core' (very fast) computers to ensure rota staff spend the maximum time planning the best ways of maximising service and the minimum time working the computers.

5. It's a great satisfaction to see that we are now attracting carers from care homes, and from many rival homecare agencies. The trend is gathering pace and will greatly assist good service as the rise in care hours continues. Focus on simple management principles and the hard work of everyone in the agency has made this possible

For a better, independent life

Founded in 1996, Kaleidoscope Care has grown to provide service to many people across North Herefordshire and South Shropshire. Our business is split about 40% local authority and publicly financed, and 60% self funding, private clients.

A growing presence serving self-financed homecare has been a major feature of recent growth and we now have a leading regional expertise in serving privately financed service users. Our service includes issuing calendars to clients

informing them of the carers scheduled to visit the following week. This reflects the levels of service that have help create our mixed client base, and of course, the calendars benefit all clients, regardless of how they are funded.

Following the recent management buyout, added vigour has started to develop the business and improve communications. Special attention is being paid to rapid response to enquiries, correspondence and requests for information. In addition, significant capital expenditure has introduced modern, but tried and tested computer technology. This has removed much of the paperwork, but we still depend on the skill, judgment and dedication of all our staff to ensure the quality of service.

We believe in a simple useful and practical service. This policy extends throughout the organisation dictating we invest in the areas which will enhance the quality of our service. Our first priority is to operate correctly and efficiently for our clients. This simple web site is an example of our approach.

If you are looking for care for someone close to you, please take the time to read the other pages. It can be daunting if you have never had to look for care services. We try to give you some idea of how things are arranged as well as to show you our attitude and the character of Kaleidoscope Care at the same time.

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Church Stretton Craven Arms & Dorrington